Looking after engraved glass.

The short version

Dishwasher safe, including commercial glasswashers. Do not put boiling liquid into a cold glass or a hot glass into cold water. Do not use it as a candle holder. That covers almost everything.

Drinking glasses

Applies to: Conical Pint, Bodega Pint, Tulip Pint, Willi Becher Pint, Silhouette White Wine, Champagne Flute, Silhouette Red Wine, Willi Becher Half, Whisky Tumbler, Highball, Conical Shot, Heavy-Base Shot, Krosno Mixology.

• Made from lead-free glass.
• The engraving is permanent — no inks, vinyl or decals.
• Dishwasher safe, including commercial glasswashers. Hand washing will keep it looking new for longer.
• Suitable for cold and room-temperature drinks. Avoid sudden temperature changes, which can crack glass.

The glass coffee mug

Applies to: Glass Coffee Mug.

• Made from lead-free glass.
• The engraving is permanent — no inks, vinyl or decals.
• Dishwasher safe. Hand washing will keep it looking new for longer.
• Suitable for hot and cold drinks. Fully tempered for better thermal resistance, but still avoid extreme sudden temperature changes.

The bud vase

Applies to: Bud Vase.

• Made from lead-free glass.
• The engraving is permanent — no inks, vinyl or decals.
• Hand wash only. Not dishwasher safe.
• For fresh and dried flowers only. Not suitable for candles, tea lights or any heat source.
• Avoid putting stones or pebbles inside, which can crack the glass.

Safety information

This applies to everything we send, whatever the glass.

• Minor cosmetic variations such as small bubbles or surface marks are a natural part of the glassmaking process and are not faults.
• Not a toy. Not suitable for children under 5 due to breakage risk.
• Handle with care — glass may break if dropped or knocked, and broken glass can cause injury.
• Dispose of broken glass responsibly via household recycling.

Thermal shock, briefly

Almost every glass that breaks in normal use breaks because of a sudden temperature change rather than a knock. Toughened and tempered glass copes with this far better than untoughened glass, which is why most of our range is toughened — but no glass is immune. In practice: let a glass come back to room temperature before it goes near hot water, and do not pour a hot drink into anything except the tempered mug.

If something arrives damaged

Send us a photograph within 48 hours of delivery and we will replace it. There is nothing to send back and no return postage to pay. We ask for the photo quickly because it tells us whether the parcel was damaged in transit, which is something we need to raise with the courier while they will still look at it. Full detail is on the delivery and returns page.

Is the engraving food safe?

Yes. Nothing is added to the glass. There are no inks, dyes, coatings, vinyl or decals involved at any point — the laser removes a fine layer of the glass surface, and what you are left with is glass. All our stock is lead-free.